Frequently Asked Questions
Question
Answer
Recommended operating environment
PC
OS:Windows 11 or higher,Mac OS 10.13 higher
Supported browsers:Chrome latest version,Safari latest version
Internet connection:1MB ADSL / Cable or higher,We recommend a stable internet connection.
iOS
OS:iOS16.0 or later
Supported browsers:Safari latest version
Internet connection:LTE/Wi-Fi connection is recommended.
Android
OS:Android™ OS 9.0 or later
Supported browsers:Chrome latest version
Internet connection:4G LTE / Wi-Fi is recommended.
Communication status
Even if you are using the recommended network environment described above, the operation may become unstable due to slow connection speeds or other factors.
Please check here for the communication environment to use this service comfortably.