Frequently Asked Questions
Question
About canceling accounts
Answer
For both accounts logged in with a GENDA ID and accounts logged in with an email address and password,
you can cancel your membership by clicking on the “Cancel” button at the bottom of the “My Page” page.
You can cancel your membership by clicking the “Cancel” button at the bottom of the My Page > Member Information page.
If you cancel the link with your GENDA ID, your membership will be cancelled and your GiGO ONLINE CRANE membership information will be deleted.
Upon withdrawal from the membership, all rights related to SP purchased using the account and shipping of prizes acquired will be forfeited.
In addition, all registered information on this service will be deleted and the account cannot be restored.