As a basic rule, GiGO ONLINE CRANE will begin packing and shipping prizes from the next business day after receiving a delivery request. However, please note that it may take approximately a week to ship prizes due to congestion in the delivery process.

We do our best to be able to get the prizes to the users as soon as possible, but please understand that, depending on the shipping amount and the distance to the user, there may be shipping delays.

If your item has been shipped but it has not arrived within a week to a Japanese address or within four weeks to a non-Japanese address, please contact us from your My Page.

You can also check the tracking numbers for shipped deliveries from your Delivery Request History.