Frequently Asked Questions
- If you get any prize by "the machine to practice controling the crane", I’m sorry to say We can't deliver a prize you have won to your place.We kindly ask for your understanding.
- Any prizes you have won may not be delivered if you put a wrong address on when you fill in the form of delivery request.It would be appreciated if you carefully confirm it.
- The following cases may incur additional charges:
Changing destination after delivery request is complete, Changing the use of free delivery ticket, etc.
- Please note that as a general rule, requests for any changes after shipping work on our service are accepted as redelivery.
However, in the unlikely event that a prize is found to be seriously defective due to an accident during storage or shipping preparation and cannot be shipped, the customer will be refunded the full amount of SP consumed during play up to the time the prize was won. We will respond to the situation by returning all SP consumed during the play until the prize is won. Thank you for your understanding in advance.