May 30, 2022 18:14 p.m.[JST]
Shipment as of 18:00 P.m. on 5/30 has been updated.


Update 5/30 13:06 P.m.[JST]
We have completed our preparations and granted SP as an apology to those customers who met the requirements.


Update 5/30 12:36 P.m.[JST]

Thank you very much for using GiGO ONLINE CRANE.

We would also like to inform all customers who are looking forward to the arrival of their prizes that We sincerely apologize for the significant delay in the delivery of the prizes you have won.

■Current overall delivery status
We are currently working on the delivery requests up to 5/28.
We had announced that the delivery for 5/16-28 would start on 5/24 and finish on 5/29. However, there are still some items that have not been delivered yet.
We are still in the process of shipping, but delivery to some customers is expected to be delayed.
We apologize for the delay.
As an apology for the delay, we will grant 500SP per delivery request to customers who have not completed the delivery as of 5/30 10:00.

Please note the following regarding the delivery status and replies to individual inquiries.

■Reflection of delivery status and slip number (reiteration)
Since the carrier processes the shipment after it leaves the warehouse, it will not be reflected in the tracking service until the shipment status becomes "shipped" and the slip number is reflected in the tracking service. Please note that there may be a delay of a few days between the time when the shipment status becomes "shipped" and the time when the tracking number is reflected in the tracking service.

■Inquiries about individual shipments(reiteration)
We have received many inquiries, and it takes us a great deal of time to check and investigate the situation. We apologize for any anxiety and concern this may cause you.
We apologize for the anxiety and concern this may cause.

We will continue to make every effort to normalize delivery.


Update 5/23/10 10:40 p.m.

Thank you for visiting GiGO ONLINE CRANE.    

To all customers who have been looking forward to the arrival of their prizes  
We would like to extend our sincere apologies to all customers who have been looking forward to receiving their prizes. 

We have granted SPs to the following customers as an apology for the delay.

Details
 For customers who requested delivery between 5/3 and 5/15 and whose requests had not been completed as of 5/16 10:00 a.m., we will issue an apology for the delay.
 As an apology for the delay, 500 SP will be given for each delivery request. 

 How to check for the apology SP
 After logging in, please go to My Page > SP Compensation History.

Regarding the inquiries we have received individually
 We have received many inquiries, and it is taking us a great deal of time to check and investigate the situation.
 We apologize for the delay in responding to your inquiries.
 We apologize for the long wait.

 We are working with the relevant authorities to address the situation in a sequential manner.

We will continue to make every effort to resolve the delivery delays.


May 17, 2022 19:20 p.m. [JST]
Shipment as of 19:20 P.m. on 5/17 has been updated.


May 17, 2022 10:00 a.m. [JST]
Shipment as of 10:00 a.m. on 5/17 has been updated.


May 16, 2022 19:30 p.m. [JST]
Shipment as of 19:00 on 5/16 has been updated.


May 16, 2022 12:10 p.m. [JST]
We have completed preparations and have provided SP to the affected customers as an apology.


May 15, 2022 22:48 p.m. [JST]

Thank you very much for using GiGO ONLINE CRANE. 
To all customers who have been looking forward to the arrival of their prizes,
We sincerely apologize for the significant delay in the delivery of the prizes you have won.    
We would like to inform you of the current delivery status as of May 15 and future shipment schedule. 

■Regarding the shipment requests received by May 2 that have not yet been shipped
We will complete the remaining shipments by May 17[JST].

■Regarding shipment requests received on or after May 3(update) 
The following schedule will be applied from May 18[JST].

(1)For shipments requested between May 3 and May 15.
Shipping will begin on May 18 and be completed on May 23.

(2) For shipments requested between May 16 and 28.
Shipping will begin on May 24 and be completed on May 29.

We would like to reiterate that we will be dispatching items in the order in which we receive delivery requests, but we would like to place the highest priority on dispatching more items so that we can reduce the waiting time by even one day.
Therefore, there may be a delay of a few days in the order of delivery.
We apologize for any inconvenience this may cause.

In the unlikely event that a problem such as product damage is confirmed, we will deal with the issue on a case-by-case basis, so the schedule may differ from the above.


■Apology SP (updated)
(1) Customers who received delivery requests by May 2 and were unable to complete the delivery process by May 13
As previously announced, as an apology for making you wait even longer, we have decided to issue the following SPs to customers whose delivery requests were not completed by 5/14.
As previously announced, we will grant 500 SP for each delivery request that has not been completed as of May 14. 

SP will be given on May 16.

(2) Customers who have received delivery requests between May 3 and May 15
Please note that the following is a change from the previous announcement. 
As an apology for making you wait even longer, we will grant 500 SP for each delivery request that has not been completed as of May 16.

Please allow a few days for us to complete the SP allocation.
We will update this notice when the status of both (1) and (2) are completed.


■We will continue to take action until the delivery delays are resolved.
-Continuation of outbound shipping operations on Saturdays, Sundays, and at night.
We will continue the above delivery operations until the delivery delay is resolved, regardless of business days.

-Periodic update of shipment status
We will update the delivery status twice a day so that you can check the delivery status each time.        
1st 19:00 Reflects the shipment status during the day.
Second update 10:00 a.m. Reflects the shipment status of the previous night.    
We will notify you by updating this notice after the update.
Please note that the update time may vary depending on the work status.
 

Other Information on Shipping

■Reflection of Delivery Status and Voucher Number
The shipping company processes the shipment after it leaves the warehouse, so it will not be reflected in the tracking service until the shipment status is changed to shipped.    
Please note that there may be a 1-day delay between the time when the shipment status becomes "shipped" and the time when the tracking number is reflected in the tracking service. 

■About the order of shipment
We have been trying to ship in the order we received your requests, but we would like to give priority to the completion of your requests until May 2.    
Therefore, there is a possibility that the order of delivery may change. We apologize for any inconvenience this may cause.

■Regarding the inquiries we have received individually
We have received many inquiries, and we are responding to each one individually.
Please allow us some time to respond to each inquiry.
We are responding in order, so please wait for our reply.

We will continue to do our best to resolve the delivery delays.


May 6, 2022 12:38 p.m.
Thank you for visiting GiGO ONLINE CRANE!

We would like to inform you that we have granted 500SP as an apology to the customers affected by this issue.
500 SP will be given for each delivery request during the period covered by the apology.

How to check for the apology SP
After logging in, please go to My Page > SP Compensation History.

We apologize for any inconvenience caused.
We are currently working with the relevant departments and shipping companies to ensure that the prizes are delivered to customers' homes.

We would like to ask you again for your cooperation.
Please allow a little more time for us to send out your prize.

 


Thank you for visiting GiGO ONLINE CRANE.

We are sorry to inform you that the delivery of prizes after the maintenance of the delivery department is taking longer than originally scheduled.
We apologize for the inconvenience and apologize for the delay in delivery.
We apologize for any inconvenience this may cause and would like to inform you of our future schedule.


 

■The following issues are occurring.
Delayed delivery of prizes: The delivery of prizes has been delayed due to the longer-than-expected delivery time.
The delivery order has been changed: Some items have not been shipped in the order requested.

 

■Regarding the scheduled delivery date
Prizes requested by May 2 will be shipped by May 13.
Delivery to your home will be made a few days after that.
We will continue to deliver during the Golden Week holidays and will deliver as soon as possible.

■Regarding delivery requests after May 3
Registration for delivery requests is available as usual. Please register within the delivery request deadline.
We plan to ship the prizes on or after May 13, but please use the registration form to request delivery as usual.

■About Game Play
Game play will be available as usual during the delivery suspension period.

■Apology for the delay in delivery
We will grant 500SP as an apology to customers who made delivery requests between April 15 and May 2.
We will respond to your request in due course.
Any progress will be reported in this announcement.


 

We apologize for any inconvenience this may cause to our customers.